Service Support

eSagun comes up with the mission to fulfil electronics needs of customers with branded and genuine electronic gadgets. eSagun provides company warranty to every branded product in association with the production brands.

eSagun is always concerned with comprehensive customer care providing return and refund service based on the product. eSagun wants to wrap up with even remote villages all over Nepal with its services.

Focus on serving customers as their need, even to celebrate occasions and special moments of their life.

Always ready to spread love and happiness. Not only we want to become a shop to sell and buy products. We are always positive to build relationships with our customers.

How to purchase products?

You just need to register you as a customer to buy products. Having an account helps to make your shopping experience faster and secured. Simply you can create an account using email address or you can add using Facebook login.

Choose the product you want and click on add to cart to select item on shopping cart. Payment can be done through digital wallets recently, Debit Cards and bank accounts will operate soon..

You can select your preferred delivery address and time at the time of checkout.

How to become a seller?

Register as a seller at free of cost. Place your products and reach millions of customers to expand your business.

eSagun will manage delivery and timely payment. eSagun is the affordable platform to grow your business.

Easy return and refund

If the product is defective or does not match your expectation, returning the product is simple but the product should be in adequate condition. Original tags, user manual, warranty cards, freebies must be with it. Please refer to the return and refund policy for more details.

 About warranty

You can claim warranty for the product even if you lost the warranty card through the invoice. We offer products from authorized brands that are genuine so warranty will be applicable as we assured.

Discount

Discounts based on product are automated and calculated when you add a product to cart. Discount coupons are also provided to the customers for their referral and are calculated at the time of payment.

Payment option

Multiple payment options are available on eSagun. Either pay cash on delivery or use digital wallets to pay for your purchase.

If you select cash on delivery then cash is collected at your doorstep.

If you want to make payment using a digital wallet then choose the method and verify login, product detail and price and proceed.